Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Delivery
We typically deliver digital licenses instantly to your email. In rare cases, it may take up to 24 hours due to verification.
Click “My Account” at the top of licenstore.com, then enter your email and create a secure password. You’ll have instant access to your orders and license keys.
Go to “My Account” → “Account Details” and update your preferred email. Make sure to save your changes before exiting.
Check your account dashboard for real-time updates. If you don’t see your license, contact our support team, and we’ll help you track it.
We prioritize security. Your payment details aren’t stored on our servers, ensuring maximum privacy.
Depending on your location, applicable taxes or VAT may be added at checkout. The final cost will be clearly displayed.
Yes, we offer global delivery of digital licenses. If you have any regional restrictions, we’ll provide details at checkout.
If you purchase multiple licenses, you may receive them in one consolidated email or separate emails, depending on the products.
If you need to swap an item
Returns and Exchanges
We offer a hassle-free refund or exchange for valid reasons, such as non-working or invalid license keys. Please review our Returns Policy for details.
If you’ve been sent the incorrect product, contact us immediately. We’ll verify and correct your license within 24 hours.
Sometimes activation issues occur. Reach out to our support team—we’ll troubleshoot and issue a replacement if necessary.
All refund or exchange requests should be directed to our Support Center. We’ll provide instructions on how to proceed.
You can submit a ticket via the “Contact Us” page or send us an email. Our support team will respond as soon as possible.
Contact us right away, and we’ll help update your details to ensure your licenses are delivered correctly.
As long as your license hasn’t been activated or issued, we can adjust or cancel your order. Reach out to us immediately.
For products temporarily out of stock, you can sign up for notifications. We’ll let you know when it’s available again.